This is prime spring break season. Millions of travelers were scheduled to spend time cruising, visiting Walt Disney World, and enjoying all-inclusive beach vacations. Three weeks ago, our staff was preparing travel documents for our spring break travelers, and scheduling pre-travel calls to ensure that travel would be seamless, filled with only pleasant surprises along the way. Our children were in school, and like many of yours, they were anticipating their own spring break trips. Now travel has been shut down and Forbes, along with many other publications, are filled with horror stories of consumers who booked with Expedia, Orbitz, Costco Travel and other online travel agencies. Bookit.com closed their doors leaving thousands of passengers in destination, as well as those who planned future travel with uncertainty . They did not even know if the money they spent on their trips was used to pay the airlines and hoteliers. Many still don’t know the status of their upcoming vacations that they worked hard, and budgeted for.
The past few weeks have felt like months for our staff. We’ve spent hours on the hunt for toilet paper, and braved the grocery store madness. We have also been clocking in the longest days ever and we have been in business for over thirty years. We are working to make sure that our Canary Travelers, are able to make informed decisions regarding their travel plans. We have worked tirelessly cancelling reservations, refunding credit cards, rebooking travelers for later dates and making sure that our customers are well cared for. We have saved destinations weddings, group milestone trips, and have helped our clients who were already abroad get home safely. We want travelers to feel confident and comfortable with their investment. We are still reaching out to our clients all day, every day with rebooking options and keeping them informed with the latest, most up to date information.
As we deal with this pandemic, know that we believe travel is more important than ever in its capacity to inspire hope. Even as we cancel reservations for March, we are planning new family vacations, destination weddings, and corporate group travel for later this year. COVID-19 has disrupted our lives, but it has not disrupted what makes travel, and travelers, unique: endless curiosity and a fearless desire to explore the world together.
We will be traveling again soon, and our travel partners are excited to welcome you with flexible policies and open arms. We felt the need to assist those who have been abandoned by their online tour operators, hung up on, and left to figure things out on their own. We have set up an email to assist those who have NOT booked with Canary Travel and will answer your travel questions. We are here for you now, and we will show you the value of working with a travel professional. We want to get to know you. We will use our first-hand knowledge, relationships, and experience to craft the trip of a lifetime. Computers can never replace the human touch, and will never care for you like we do! If you are in need of assistance please reach out to email@example.com.
**While we cannot access any reservations booked through online tour operators; if you email us your travel dates, destination, the tour company you booked with and whether or not you purchased the insurance we will do our best to help guide and answer any questions for you. Please note that we are working as quickly and efficiently as possible for our current clients as well, so there may be a 24-48hr response time**
Canary Cares! We are all in this together! We need to save Tourism!
Your Canary Travel Crew